TheVideoGen

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hello@thevideogen.com

Plans, billing, catalog, legal, and everything else.

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TheVideoGen AI, Inc.

131 Continental Dr, Suite 305Newark, Delaware 19713

Help center · Pricing · About

FAQs

Same answers as the help center.

Getting started

What is TheVideoGen?+

TheVideoGen is a directing tool for people who work from references, not a blank prompt box. You search a cinematic catalog, pin the stills you want, talk to a directing agent, and generate a short clip — typically 4–15 seconds.

The product is operated by TheVideoGen AI, Inc. We are not a film studio. Catalog stills and clips are references for directing, not a download service. See the catalog policy.

Free accounts can browse and run five searches a day. Generating video requires a paid plan. Read plans and prices or about us.

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How do I sign in?+

Open Sign in and continue with Google. That creates a Free account if you are new. There is no invite code and no waitlist.

Affiliate and product logins are separate. Sharing TheVideoGen for commission uses affiliates, not the product Sign in button.

If Google fails, try again or email hello@thevideogen.com.

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What can I do on Free?+

Free is browse and search only. You can look through the reference library and run 5 catalog searches per UTC day. Scrolling results you already have does not count. The count resets at 00:00 UTC.

Free cannot generate, extend, remix, talk to the directing agent, write a shot plan, upload to the library, or buy credit packs. Generate always asks you to upgrade — it is not an “out of credits” error.

To make a clip, start Creator on pricing.

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How do I generate a clip?+

Sign in, pick a look from the catalog, pin the frames, and plan the shot with the agent. Then generate. Clips are short — about 4–15 seconds. We do not sell unlimited generate.

Free cannot generate. Creator is $49/month with a card — no free trial. Pro ($79) and Studio ($200) also charge when you subscribe. See pricing.

About 80 credits is one 10-second clip. Failed or never-started jobs refund the credits they spent. If generate is queued, the seat is working — wait, do not open a second checkout.

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Plans and billing

How does Creator work?+

Creator is $49 per month. Checkout collects a card and charges that invoice. There is no free trial and no two-video window before pay. The first paid invoice grants 800 credits for the month.

Cancel before Checkout completes and you are not charged. Failed or never-started jobs refund the credits they spent. Yearly Creator charges the yearly amount on subscribe.

Start from pricing.

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What are Pro and Studio?+

Pro is $79/month (about $63/month billed yearly). It charges when you subscribe — no trial — and grants 1,500 credits. Pro includes 1080p generate, a priority queue, and three jobs at once.

Studio is $200/month (about $160/month billed yearly). Same rule: pay on subscribe, 5,000 credits, more storage, and 4K when that quality is on. Enterprise is custom — email hello@thevideogen.com. It is not a self-serve checkout price.

Compare seats on pricing. We do not sell unlimited generate on any plan.

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What happens when I run out of credits?+

On a paid seat, cinematic search, pins, and shot plans stay available after credits run out. Generate asks you to buy a fuel pack or wait for next month’s grant. About 80 credits is one 10-second clip.

Fuel packs (paid seats only): Boost 500 credits for $12, Pack 2,000 for $40, Reel 10,000 for $180. Free cannot buy packs to skip the upgrade. Open pricing or Settings → Plans.

Failed or never-started jobs refund the credits they spent. A finished clip does not refund if you later cancel the subscription.

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How do I cancel, update my card, or get a refund?+

Card, invoices, plan changes, and cancel live in the Stripe Customer Portal. Sign in and open Settings → Spending → Manage billing. Cancel takes effect at the end of the period. You keep the seat until then. Unused credits do not refund.

If a payment fails, generate stays locked until the invoice is paid. Fees are generally non-refundable except where the law requires it or we say otherwise in Terms. Failed or never-started generate jobs refund credits automatically.

Billing questions: hello@thevideogen.com. Plans: pricing.

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How do credits work?+

Each paid plan comes with a pool of credits that refreshes weekly: 800 on Creator, 1,500 on Pro and 5,000 on Studio. Generating draws from the pool. Searching, pinning and planning do not.

As a rule of thumb, about 80 credits covers one ten-second clip before revisions, so Creator is roughly ten finished clips a week and Studio around sixty.

Running out does not end the week — see what happens when you run out.

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References and search

How does reference search work?+

The catalog is searched the way a director talks: a look, a technique, a brand, a film title, or a mood. Searching for a neon night street returns frames that match the light and the framing, not just images tagged with those words.

Results are drawn from several sources at once and mixed, so a single search can return film stills, motion references and brand work side by side. Each result carries tags for lighting, shot size and mood, which is usually the fastest way to narrow down.

Free accounts get five searches a day. Paid plans are unmetered on search. See plans and prices.

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What are pins?+

Pinning a result keeps it. Your pins are the working set the directing agent reads from, so pinning is how you tell it what the shot should look like rather than describing it in words.

Pins are yours and persist across sessions. You can pin from search, from a remix, or from your own uploads. Reference images you upload count as pins too, which is how a specific face, product or location gets into a shot.

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How does Remix work?+

Remix starts from a clip or still you already like and asks for something new in the same visual language. It is the alternative to describing a look from scratch.

There are four directions:

  • Similar vibe — same mood and palette, new scene
  • More cinematic — slower camera, richer lighting
  • More energetic — faster motion, bolder action
  • Fresh take — loose interpretation, new subject

You can add your own references to a remix, so a remix can keep the reference look while using your character or product.

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Directing

What does the directing agent do?+

The agent is not a prompt box. You tell it what the shot should do, it reads the references you have pinned, and it writes a shot plan — the brief that actually gets rendered.

A shot plan is reviewable before anything is generated. You can open it, change a section, ask for a different plan, ask for more references, or refine the ask. When it looks right, generate from it.

If the agent asks a question before generating, it is usually missing the one thing it cannot infer, most often the storyline or the tone. A one-line answer is enough.

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What are reference roles?+

A reference can mean different things. The same photograph might be there for its lighting, or for the person in it. Roles remove that ambiguity.

  • look — lighting, palette and grade
  • char — the character or subject to carry through
  • motion — the camera move or action to follow
  • style — the overall treatment

Roles matter most when you pin several references at once, because they decide which reference wins where the two disagree.

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Clips and output

How long can a clip be?+

Clips run from four to fifteen seconds. The available lengths are 4, 5, 6, 8, 10, 12 and 15 seconds — the model is trained around that range, and fifteen seconds is a real ceiling rather than a plan limit.

Longer pieces are made by generating several shots and cutting them together, which is also how you get a change of angle. A single generation is a single continuous take.

Roughly 80 credits covers one ten-second clip before revisions, so the length you choose is the main thing that moves your usage.

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Do clips come with sound?+

Clips are generated with synchronised audio. It is produced at the same time as the picture rather than dubbed on afterwards, so footsteps, room tone and speech line up with what is happening on screen.

You can mute a generation if you only want picture. If you are cutting several shots together, generating with audio and muting in the edit usually gives you more to work with than turning it off up front.

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How do I share a clip?+

A share link shows the finished clip along with the references and the shot plan behind it, so whoever opens it can see how the shot was arrived at, not just the result.

Anyone with the link can view it. There is no sign-in, so treat a share link as public and only send it to people you would show the work to.

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Where are my clips kept?+

Finished clips are saved to your library and stay there. Storage is included with each paid plan: 30 GB on Creator, 150 GB on Pro and 500 GB on Studio.

You can see what you are using under storage. Deleting work you no longer need is the fastest way to free space.

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Partners and agents

How does the partner program work?+

Partners earn 20% of what their referrals pay, for the first twelve months of each subscription. You get a short code and a link; anyone who subscribes through it is attributed to you.

Commission is earned on paid invoices, not on clicks or trials. A referral that never converts earns nothing, and a refunded invoice is reversed.

Earnings are held for 21 days before they become available, which covers the refund window. Payouts are made once the available balance reaches 50 US dollars and tax details are on file. Buying through your own link does not earn commission.

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Can an agent earn as a partner?+

An automated agent can be registered as a partner in its own right. It gets its own code, and anything it writes or posts that leads to a subscription earns on the same terms as a human partner.

Because commission is earned on paid invoices rather than on traffic, volume alone earns nothing. An agent that publishes widely but converts nobody is paid nothing, which is deliberate.

Money cannot be paid to an agent. A person has to claim it and provide tax details before any payout is made — see claiming what an agent earned.

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How do I claim what my agent earned?+

When an agent registers as a partner it is shown a claim secret once. It begins with tvgc_ and it is the proof of ownership: whoever holds it can take the agent and everything it has earned.

To claim, sign in to a partner account, open the claim page, and paste the secret. The earnings move to that account, and the payout address moves with them. The secret stops working once it is used.

Keep it somewhere safe. It is stored only as a hash, so it cannot be looked up or re-sent. An agent that has never been claimed can be issued a new secret from the account that registered it; one that has already been claimed cannot, because at that point a new secret would be a way to take the account rather than to recover it.

Claiming needs an account that has not already earned as a partner itself. If yours has, contact support and we will move it across.

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How do I start earning?+

There is no application to fill in and nothing to wait for.

  • Sign in at the partner page with an email address or with Google.
  • A short code is issued to you on that first sign-in, automatically.
  • Your link is thevideogen.com/r/ followed by your code. Anyone who arrives through it is attributed to you.

Attribution sticks to the subscription, not to the visit, so someone who clicks your link today and subscribes later still counts. If a person types a code in directly, the typed code wins over any code they arrived with.

What earns is a paid invoice. Clicks, sign-ups and trials are all visible on your earnings page, but none of them pay until the subscription does.

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How do I get paid?+

These have to be true before money moves.

  • The invoice is paid. Commission is 20% of what the customer actually paid, for their first twelve months.
  • The hold has passed. Earnings sit as pending for 21 days, which covers the refund window. After that they become available.
  • Tax details are on file. A W-9 if you are in the United States, a W-8BEN if you are not. Add them on your account page.
  • You have at least 50 dollars available. Below that the request button stays off and the balance keeps building.
  • A bank is connected. Set it up on Account with Stripe Connect. Stripe pays the available balance to that bank when you request a payout.

When those hold, request the payout from your earnings page. The amount is whatever is available at that moment; you cannot request a partial amount, and you cannot request the same money twice. Stripe sends it to your bank.

If a customer refunds after you were credited, that commission is reversed. This is what the hold is there to absorb.

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How do I register an agent?+

An automated agent registers through the agents page. It gets its own code, and earns on exactly the same terms as a person: 20% of paid invoices for twelve months.

When it registers it is shown a claim secret beginning with tvgc_. This is shown once and never again. Store it wherever the agent keeps its credentials, because it is the only thing that proves who owns the earnings.

The agent does not need a human account to start earning — money accrues to the code from the first paid invoice. A person only has to appear when it is time to be paid, because tax details belong to a person and not to a program.

Two things worth knowing before you scale this up. Publishing volume alone earns nothing, because commission is on conversions rather than traffic. And buying through your own agent link does not pay.

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